Adoption FAQ’s

How do I officially reserve a puppy?

We typically get a lot of interest in our puppies and are speaking to multiple families at any given time. To ensure we are being fair to everyone interested, a puppy is not reserved until the deposit is placed. A deposit invoice will be sent out from our payment processor "Wave" once it is requested by the family and approved by us. Even if the invoice is sent and received by the customer, the puppy is not reserved until the deposit is paid.

If I'm corresponding with someone at Mountain Creek about a puppy, does that mean the puppy is on hold for me?

Unfortunately we are unable to hold puppies. We understand that this is a big decision and we encourage families to take the time to think it over. You will never find us rushing or pressuring any family to reserve a puppy/place a deposit. We are happy to provide as much information as a family needs to help them make the decision. However, a spot on our list or a puppy is not reserved until the deposit is received.

Can we visit?

Please see our visitation policy on our Adoption Process page.

How do selections work?

Please see #6 on our Adoption Process page.

What can I expect while I am on the list for a puppy?

We are so happy that you chose us as your breeder! If your spot is reserved prior to the labradoodle puppies' arrival, we will send out an email once the puppies are here to let you know! We will share pictures from newborn to 7 weeks of age as well as videos from 4-6/7 weeks of age. We have loads of information on our website to help get you ready for your puppy. Here are some important links: adoption process, recommended products, puppy family info page

Can we request special pictures or videos?

While we love sharing our puppies with their families, we have a set routine regarding pictures and videos. Some of this is to ensure all other responsibilities are being met within our program and some of it is for health/sanitation reasons. We have a set protocol that we use when taking pictures and videos to ensure that there is no transferring of germs between litters. While it may seem like a small request to take one additional photo or video, there is a lot more to it, and could put our puppies' health at risk. We appreciate your understanding!

What's with the puppy names and ribbon colors?

We use different ribbons on each of the puppies so that we may keep track of their weights, and tell puppies apart while they are young. It is also helpful in helping families tell them apart and what gender they are. The name is associated with the color of the ribbon. For example a puppy wearing a blue ribbon may be called Mr. Blue Jeans or Mr. Cobalt. A puppy wearing a pink ribbon may be called Miss Fuschia or Miss Cotton Candy.

What should I buy before I bring my puppy home?

Check out our Recommended Products page for an idea of things you will need for your puppy.

What size collar should I buy?

For puppies that will be up to 30lbs full grown: 8" - 14"
30lbs and up full grown: 10" - 16"

What size kennel should I buy?

For Labradoodles up to 30lbs we recommend the 30"L wire crate.
For Labradoodles 30-45lbs we recommend the 36"L wire crate.

Many stores sell crates that have dividers. This allows new puppy owners the ability to buy the crate that will fit their Labradoodle when it's an adult, but make it smaller when it is just a puppy. We suggest crates with dividers whenever possible.

What food is my puppy eating?

We are feeding the puppies Diamond Naturals Small/Medium Breed Puppy Food. We provide a small sample for you to take home with you, but it is a good idea to have some ready for your new puppy when he/she comes home. Click Here if you wish to buy it online.

What is my new puppy's eating schedule?

Your puppy will be eating two times a day. Morning and evening. We recommend keeping the puppy's feedings on a schedule as much as possible. Starting them on a schedule that works for you is best. However, we also suggest not feeding your new puppy past 6:30p.m., as this will help the puppy make it through the night in his crate

How much should I feed my new puppy when he/she comes home?

Labradoodles who are expected to reach 30lbs (full grown) will be eating about 1 - 1 1/2 cups per day when he/she comes home.
Labradoodles who are expected to reach 30lbs and up (full grown) will be eating 2 - 2 1/2 cups per day when he/she comes home.

Are puppies started on potty or crate training?

For more info on what your puppy will learn while they are here, please visit our Meet Our Program page.

How often does my new puppy need to be taken out to potty?

Puppies have to go out very often when they are 8 weeks old and learning to be potty trained, about every hour or so. You can expect that your puppy will need to go out within 15 minutes of eating and immediately after waking up (from overnight or naps). Accidents can happen even if you are taking your puppy out on a schedule. This is normal and part of the process of the puppy learning to hold it until he is taken out. A puppy playpen can make life a lot easier for families when they are potty training.

Will my new puppy cry in the crate?

Your puppy will probably cry the first few days of crate training. This is normal. Allowing your puppy to have access to his crate throughout the day as well as practice crate times during the day should help with crying in the crate, especially at night.

When is my new puppy's pick up date?

Your puppy's pick up date is provided on the initial email that you received after placing your deposit in in the "Litter Arrival" email if you got on the list before the puppies arrived. The link to the calendar where the pick up time can be booked is on our Puppy Info page or can be accessed directly here: https://mtcreeklabradoodles.simplybook.me/sheduler/manage/event/1/unit/1

Will my puppy come home with something that smells familiar?

Your puppy will come home with a blankie that smells familiar that can be placed in his crate or dog bed.

What should I expect for bed time/wake up time with my new puppy?

We would recommend trying either 5 -6 hours the first week or so, or taking a potty break halfway through the night the first week or so.

How should I transfer my puppy home?

Your puppy will be happy to ride comfortably on your lap when going home. Most puppies fall asleep on the ride to their new home. A crate is another way to transport the puppy, if you feel more comfortable having the puppy secured in one spot during the trip. For families that are unable to pick up their puppies in person, we do allow puppies to fly to them. Please contact us to make arrangements.

How soon do I need to take my new puppy in for a check-up after I pick him up?

The puppy will need to get a check up within 3 business days of bringing him home. Many times, the second set of shots can be done during this visit.

Do you have any tips on training our new puppy?

For tips on training your Labradoodle, visit our Labradoodle Training page.

Did you know Mountain Creek Offers a potty and crate training boot camp? Click Here to find out more information on giving your puppy a great head start on his training with us!

Can we schedule a phone call?

We LOVE our puppy families! That includes our potential, current and past families. Unfortunately due to the nature of our program, we are not readily available to take or make calls. Caring for puppies is a dawn till midnight (as well as overnight when delivering or caring for newborn puppies), 7 days a week job. It is anything but a desk job and at any given moment we are knee deep in cute puppies!

Our puppies' care is our top priority, but we love communicating with our families as well. Email allows us to answer questions and provide information even if we are supervising playtime (boy, can that be loud!) or weighing newborns and making sure they're nursing (while keeping it calm and quiet). We appreciate our families understanding that our many years of experience has allowed us to create a process that is professional, informative, fun and exciting, while also putting our puppies first.